Last Updated: July 2026
Beyond Hoi An (“Beyond Hoi An,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you use our website or book our services.
1. Information We Collect
We may collect the following information:
Information You Provide
- Full name
- Email address
- Phone number
- Nationality
- Hotel information
- Flight information
- Booking details
- Special requests and dietary requirements
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking information
2. How We Use Your Information
We use your information to:
- Process and manage bookings
- Confirm reservations
- Arrange transportation and tour services
- Communicate regarding your booking
- Improve website performance and customer experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
3. Payment Information
Beyond Hoi An does not store complete credit card information on our servers.
Payments may be processed securely by trusted third-party providers including payment gateways, banks, and merchant processors.
Your payment information is handled according to the privacy and security policies of those providers.
4. Sharing Information
We may share necessary booking information with:
- Tour operators
- Transportation providers
- Workshop hosts
- Hotels
- Attraction operators
- Payment processors
- Government authorities when legally required
We only share information necessary to deliver the services you have booked.
We do not sell, rent, or trade personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure marketing effectiveness
You may choose to disable cookies through your browser settings, although some website features may not function properly.
6. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. International Users
By using our website and services, you acknowledge that your information may be processed and stored in Vietnam or other countries where our service providers operate.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill booking obligations
- Resolve disputes
- Comply with legal and accounting requirements
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Request information regarding how your data is used
To exercise these rights, please contact us using the details below.
10. Third-Party Websites
Our website may contain links to third-party websites, attractions, booking platforms, or partner services.
Beyond Hoi An is not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
11. Children’s Privacy
Our services are not directed toward children under the age of 13 without parental supervision.
We do not knowingly collect personal information from children without appropriate consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised effective date.
13. Contact Information
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Beyond Hoi An
Email: info@beyondhoian.com
Website: www.beyondhoian.com
Hoi An, Quang Nam, Vietnam
