Last Updated: July 2026
Welcome to Beyond Hoi An (“Beyond Hoi An,” “we,” “our,” or “us”). By accessing or using our website, booking any service, or making a payment through our platform, you agree to be bound by these Terms and Conditions.
1. Services
Beyond Hoi An provides travel-related services, including but not limited to:
- Day tours and sightseeing experiences
- Cultural workshops and local activities
- Attraction and performance tickets
- Private transfers and transportation services
- Travel planning and concierge services
All services are subject to availability and confirmation.
2. Booking and Payment
A booking is considered confirmed only after:
- We received your completed booking request;
- Payment is successfully processed, and
- A confirmation email or voucher is issued.
Prices displayed on the website are generally quoted in US Dollars (USD) unless otherwise stated.
We reserve the right to correct pricing errors, inaccurate descriptions, or availability issues at any time before confirmation.
3. Cancellation and Refund Policy
Cancellation policies may vary depending on the specific tour, activity, ticket, or transportation service.
The cancellation policy applicable to each product will be clearly stated on the relevant booking page.
Where no specific policy is stated:
- More than 7 days before departure: Full refund.
- 3–7 days before departure: 50% refund.
- Less than 72 hours before departure: No refund.
Some services, including attraction tickets, show tickets, promotional offers, and special event bookings, may be non-refundable.
Refund processing times depend on the payment provider and may take 5–15 business days. Read more at our Cancellation and Refund Policy page.
4. Changes to Bookings
Requests to modify a booking must be submitted as early as possible.
Changes are subject to availability and may result in additional charges.
Beyond Hoi An cannot guarantee that date changes, participant changes, or service upgrades can be accommodated.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate personal information during booking.
- Arriving at designated meeting points on time.
- Carrying valid identification documents when required.
- Following instructions from guides, drivers, workshop hosts, and local authorities.
- Respecting local customs, regulations, and cultural heritage sites.
Missed departures caused by late arrival, incorrect information, or personal circumstances are generally non-refundable.
We might have to refuse to serve any customers who show no respect for our local people, customs, culture, and regulations.
7. Complaints and Claims
At Beyond Hoi An, we are committed to providing high-quality travel experiences. If you encounter any issues during your tour, activity, transfer, or other service, you must notify the relevant local guide, driver, host, or local representative immediately so that we have a reasonable opportunity to resolve the matter on the spot.
If the issue cannot be resolved during the service, customers should submit a written complaint to Beyond Hoi An via email as soon as reasonably possible after the service date.
Any complaint, claim, request for compensation, or dispute relating to a booking must be submitted within fifteen (15) days of the completion date of the relevant service.
Complaints or claims submitted after these 15 days may not be investigated, and Beyond Hoi An reserves the right to reject such claims. Beyond Hoi An shall not be liable for any losses, damages, dissatisfaction, or disputes that were not reported within the timeframe specified above.
We will review all valid complaints in good faith and endeavor to provide a fair resolution where appropriate.
8. Health and Safety
Certain activities may involve walking, outdoor conditions, physical exertion, or transportation risks.
Customers should assess their own fitness and suitability before participating.
Any medical conditions, allergies, dietary restrictions, or mobility limitations should be disclosed before booking whenever relevant.
Beyond Hoi An reserves the right to refuse participation if a customer’s condition may pose a safety risk to themselves or others.
9. Transportation Services
Private transfer schedules are based on information provided during booking.
Customers are responsible for supplying accurate pickup details, flight numbers, hotel information, and contact information.
We are not responsible for delays caused by:
- Traffic conditions
- Weather events
- Road closures
- Government restrictions
- Force majeure circumstances
Reasonable efforts will always be made to minimize disruption.
10. Force Majeure
Beyond Hoi An shall not be liable for cancellations, delays, interruptions, or modifications caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods, typhoons, or severe weather
- Epidemics or pandemics
- Government actions or travel restrictions
- Strikes or transportation disruptions
- Civil unrest or other unforeseen events
In such situations, alternative arrangements or credits may be offered when possible.
11. Intellectual Property
All content on this website, including text, photographs, graphics, logos, videos, itineraries, and design elements, is the property of Beyond Hoi An or its licensors and is protected by applicable copyright and intellectual property laws.
No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
12. User Conduct
You agree not to:
- Use the website for unlawful purposes;
- Interfere with website operations or security;
- Submit false or misleading information;
- Attempt unauthorized access to any part of the website.
We reserve the right to suspend or terminate access for violations of these Terms.
13. Third-Party Services
Certain services may be operated by third-party suppliers, attraction operators, transportation providers, or workshop hosts.
While Beyond Hoi An carefully selects partners, we are not responsible for acts, omissions, service interruptions, or operational decisions made by third-party providers.
14. Travel Insurance
Beyond Hoi An strongly recommends that all customers obtain comprehensive travel insurance before participating in any tour, activity, workshop, transfer, or travel service booked through our website.
Travel insurance should provide adequate coverage for, but not limited to:
- Medical expenses and emergency treatment
- Personal accidents and injuries
- Trip cancellation or interruption
- Loss, theft, or damage of personal belongings
- Personal liability
- Flight delays or missed connections
Customers are solely responsible for arranging and maintaining their own travel insurance coverage. Beyond Hoi An shall not be liable for any losses, damages, injuries, medical expenses, or other costs that could have been covered by travel insurance.
15. Limitation of Liability
To the maximum extent permitted by law, Beyond Hoi An shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Use of our website;
- Participation in our tours or activities;
- Transportation services;
- Third-party supplier actions;
- Travel disruptions beyond our control.
Our total liability shall not exceed the amount paid for the relevant booking.
16. Privacy
Personal information collected through our website is governed by our Privacy Policy.
By using our website and services, you consent to the collection and use of information as described in that policy.
17. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will always be published on this page and will become effective immediately upon posting.
18. Contact Information
If you have questions regarding these Terms and Conditions, please contact:
Beyond Hoi An
Email: beyondhoian@gmail.com
Website: www.beyondhoian.com
Hoi An, Da Nang, Vietnam
